Privacy Policy

Last updated: 12 June 2026

This Privacy Policy explains how EASYGOAT TECHNOLOGY LIMITED (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you use BusFit (the “App”).

BusFit is an independent public transport journey planning app currently designed for users in Wellington, New Zealand. The App helps users search routes, compare journey options, estimate fares, and identify walking-based or timing-based saving opportunities.

We are committed to handling personal information in accordance with the New Zealand Privacy Act 2020.

1. Information we collect

Depending on how you use BusFit, we may collect or process the following types of information.

1.1 Location information

BusFit may collect or process your device location when you choose to use location-based features, including:

• finding your current location;
• planning a route from your current location;
• showing nearby stops or journey options;
• supporting walking guidance or navigation-related features;
• calculating walking distance, walking time, or route alternatives.

This may include precise location information if you allow precise location access on your device.

We use location information only to provide App functionality, improve service quality, manage technical performance, and protect the App from misuse.

We do not sell your location information. We do not use your location information for advertising or cross-app tracking.

You can disable location permissions at any time through your device settings. If location permissions are disabled, some features of the App may not work properly.

1.2 Route search and journey information

When you use BusFit, we may process information such as:

• origin and destination searches;
• route search requests;
• selected journey options;
• estimated travel time;
• estimated public transport fares;
• estimated fare savings;
• walking distance and walking time;
• stops, transfers, and journey segments;
• use of features such as Walk & Save or Smart Wait.

This information is used to provide journey planning, estimate possible fare-saving options, improve App performance, detect errors, and manage API usage and quota.

1.3 Device, usage, and technical information

We may collect technical information such as:

• device type;
• operating system;
• app version;
• approximate time of use;
• IP address;
• server logs;
• request frequency;
• error logs;
• crash reports;
• diagnostic information;
• performance data;
• usage patterns within the App.

This information helps us:

• operate and maintain the App;
• identify bugs and crashes;
• improve performance;
• prevent abuse, scraping, automated requests, or excessive API usage;
• manage service availability;
• protect API quota and operational stability.

1.4 Analytics information

We may collect limited analytics information to understand how users interact with the App, such as:

• app opens;
• route searches;
• route result views;
• navigation starts;
• journey completion events;
• feature usage;
• error events.

Analytics data is used to improve BusFit and understand whether the App is useful to users.

Unless otherwise stated, we do not use analytics information for advertising or cross-app tracking.

1.5 Crash and diagnostic information

If the App crashes or experiences an error, we may collect diagnostic information such as:

• app version;
• device model;
• operating system version;
• time of crash;
• error details;
• related technical logs.

This information is used to identify and fix technical issues.

1.6 Contact information

If you contact us for support, feedback, complaints, or business enquiries, we may collect:

• your name;
• email address;
• message content;
• any other information you choose to provide.

We use this information to respond to your enquiry and improve our service.

2. How we use your information

We may use the information we collect to:

• provide route planning and journey guidance;
• estimate public transport fares and possible savings;
• show nearby stops and journey options;
• support Walk & Save and Smart Wait features;
• operate, maintain, and improve the App;
• monitor App performance and service quality;
• diagnose bugs, errors, and crashes;
• detect, prevent, and respond to misuse, fraud, scraping, automated abuse, or excessive API requests;
• manage third-party API usage, quota, and costs;
• protect the security and stability of the App;
• respond to support requests;
• comply with legal obligations.

3. Third-party services

BusFit relies on third-party services to provide some features. These may include:

• Google Maps Platform services, such as maps, places, route planning, geocoding, directions, or related location services;
• app platform services provided by Apple or Google;
• hosting, database, server, analytics, crash reporting, and infrastructure providers;
• other technical service providers that help us operate and secure the App.

When you use features that require maps, route planning, place search, geocoding, or location-based results, relevant information may be processed by third-party service providers for the purpose of providing those features.

These third parties may process information according to their own privacy policies and terms.

BusFit is an independent app. It is not operated by, endorsed by, or officially affiliated with Metlink, Greater Wellington Regional Council, Google, Apple, or any public transport operator unless explicitly stated.

4. Sharing of information

We may share information with:

• service providers who help us operate, host, secure, analyse, or improve BusFit;
• third-party API providers where necessary to provide maps, route planning, place search, or location-based services;
• legal, regulatory, or government authorities if required by law;
• professional advisers where necessary for legal, accounting, tax, or business purposes.

We do not sell your personal information.

We do not share your personal information with third parties for their own advertising purposes.

5. API protection, quota management, and abuse prevention

To protect BusFit from misuse and unexpected operating costs, we may collect and use technical information such as IP address, request frequency, device information, server logs, and usage patterns.

This information may be used to:

• detect excessive or abnormal request activity;
• prevent automated abuse or scraping;
• apply rate limits;
• block suspicious traffic;
• protect third-party API quota;
• maintain service stability for normal users.

6. Data storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Where reasonably practicable, data transmitted between the App, our servers, and third-party service providers is protected using encryption in transit, such as HTTPS.

However, no app, website, server, database, or internet transmission is completely secure. We cannot guarantee absolute security.

7. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example:

• technical logs may be kept for a limited period to monitor security, investigate errors, and manage API usage;
• crash and diagnostic data may be kept while needed to fix technical issues;
• support messages may be kept for a reasonable period to respond to enquiries and maintain business records;
• aggregated or de-identified analytics may be kept for product improvement.

Where information is no longer reasonably required, we will delete it or de-identify it where practicable.

8. Privacy breaches

If a privacy breach occurs and we are required by law to notify affected individuals or the New Zealand Privacy Commissioner, we will take reasonable steps to do so in accordance with applicable legal requirements.

9. Access, correction, and deletion

Under New Zealand privacy law, you may have the right to request access to personal information we hold about you and to ask us to correct it if it is inaccurate.

You may also contact us to request deletion of personal information we hold about you. We will consider and respond to deletion requests in accordance with applicable law and our legitimate operational, security, and record-keeping needs.

To request access, correction, or deletion, please contact us at:

Email: support@busfit.co.nz

We may need to verify your identity before responding to your request.

10. Children's privacy

BusFit is not specifically designed for children. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to review or delete the information where appropriate.

11. International processing

Some third-party service providers may store or process information outside New Zealand.

Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and in line with applicable privacy obligations.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted in the App or on our website with a revised “Last updated” date.

The updated Privacy Policy will apply from the date it is posted, unless otherwise stated.

13. Contact us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle personal information, please contact us at:

EASYGOAT TECHNOLOGY LIMITED

Email: support@busfit.co.nz

Website: https://busfit.co.nz

Location: New Zealand